Since LaunchPal.com is offering non-tangible irrevocable products and services we do not issue refunds once the order is accomplished and the service has been used or product received. As a customer you are responsible for understanding this upon purchasing any service or product at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the service we offer.
Therefore, we DO honor requests for the refund on the following reasons:
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
Product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described. Complaints which are based merely on the customer’s false expectations or wishes are not honored. Access is granted in advance of purchasing, and there is no obligation to purchase our services or products AS SUCH there should be no false expectations of our products or services we will honor NO REQUESTS for refunds due to customer expectations.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs other than what is listed in the interface or support/help docs as we do not provide support for third-party applications at this time.
Unresolvable technical issues: An example of this would be the inability of you to login to LaunchPal.com and only applies to 100% non-functional services/products. This does NOT apply to performance issues or expectations.
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